Add a phone system
Choose what Kuve should connect to.
How the call centre is doing
Calls coming in to your queues, read from your phone system.
Why this matters
Kuve does not place these. Most of what stops a call centre answering is here rather than in the dialler.
Add a line
The route your calls go out on.
Why this matters
Watch the channel limit: when calls go out through your own phone system, each call uses two lines, not one.
People
An agent's extension is the phone Kuve rings.
Why this matters
Without one, Kuve will not let them call at all — better than ringing the wrong phone.
Take the agent list from a phone system
Why this matters
One wrong digit and the call rings nobody, so reading them is safer than typing them.
Add someone
Email notifications
Email when something needs your attention.
Why this matters
Messages wait in a queue and go out afterwards, so a mail server being down never slows dialling.
to, from, subject,
text and html. Your web address then emails
it. Use this if this server cannot send mail — most hosting companies
block it unless you ask them not to.Text messages
Sign-in codes by text.
Why this matters
The code is emailed as well, every time — a text that does not arrive must not lock anybody out.
Read lists from the CRM
A campaign fills itself from your CRM instead of a spreadsheet.
Why this matters
This is Kuve calling the CRM. The API keys on the Integration tab are the other way round — the CRM calling Kuve.
Bearer in front of the token.What its fields are called
Which field holds the phone number.
Why this matters
Get this wrong and the campaign comes out empty with no error anywhere. Press Test — it checks exactly this.
How the CRM hands over long lists
Leave blank and press Test — it says what it found.
Write the result back onto the record
Optional. Kuve updates the record after each call.
Why this matters
Leave blank to send nothing — the Integration tab can post results to a web address instead.
Try it
Dialling limits
The rules Kuve holds itself to.
Why this matters
Every campaign works inside these. A campaign can be stricter, never looser.
Set when Kuve was installed
Changing these means restarting Kuve.
Why this matters
Two of them are passwords, which should never be shown in a browser. Whoever installed Kuve can change them.
How Kuve hears what is happening
Kuve has to know the moment an agent picks up or hangs up. Each phone system tells it differently.
API keys
Lets your CRM place calls through Kuve.
Why this matters
A key that can only make calls cannot change your settings, even if somebody steals it.
Send call results to your systems
Kuve posts every call result to these addresses.
Why this matters
If one is down, Kuve keeps trying and never slows dialling.